Passenger air-carrier Emirates has obtained IATA 753 compliance certification for its baggage operation at Dubai International Airport in the UAE. The certification recognises the carrier’s abilities to carefully track bags that flow through its Dubai hub for departing, arriving and connecting passengers. As per the IATA Resolution 753, the airlines are required to track bags at four specific points in the baggage journey to ensure that the status of each bag is known at all times. To earn the certification, the airline developed an integrated Baggage Management System (BMS) in-house, known as Wasla, which offered full control over its baggage operations worldwide. Wasla collects baggage scanning information from across the airline’s network and provides its airport teams with information on the status of each bag on board. Emirates executive vice-president and chief operations officer Adel Al Redha said: “As part of this endeavour, I am delighted that our baggage management and tracking systems are aligned with IATA’s requirements and that we are certified for end-to-end tracking at our hub (Dubai International Airport).
“The ability to track our customers’ baggage at any stage, means we can proactively notify them at key touch points during their journey, and enable our frontline staff to provide even better service. “We have already introduced applications and processes that provide our customers with information regarding their delivery of bags using automation, making best use of available technology.”
The airline achieved the certification through collaboration with ground handling service provider dnata, and Dubai airport as the provider of the baggage handling system. As a result, Emirates processed 35 million bags in Dubai last year. IATA Resolution 753 aims to decrease mishandling and baggage fraud, increase customer satisfaction, and enhance the overall baggage management landscape at airports across the globe.
The resolution was issued in 2014 and was made mandatory for all IATA airlines to be implemented by 1 June 2018.